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Bilby 3D : Terms and Conditions

Bilby 3D is committed to providing the best possible service to every home, educational facility and professional we supply.

Bilby 3D is an Australian company, using Australian merchant (credit card) facilities.

Please take a moment to read our Policies and Product Guarantees:

Shipping Policy Ordering and Payment Options Backorder Policy Returns Policy Consumer Guarantees Warranty Policies Service and Installation Policies Privacy Policies


Backorders Policy
We try and keep everything in stock. We warehouse large volumes of stock so we can process and pack your order fast, usually within hours, not weeks like others in our industry. All our product listings include details of whether an item is stocked, or Non-Stocked.

Non-Stocked Items are Ordered in as required, the site will tell you time to arrival
Stocked items are held in stock. If stock numbers are low you will get a warning as follows:
Low Stock - Item may be Back-ordered
Out of Stock- Item Will be Back-ordered

Our site will also provide you an estimate (based on our experience) of how long it will be before we can get it to you once you order.

If you place an order and some items are not available, and where you were notified by the site at ordering, we ship what we have immediately, then ship the rest of your order when it has arrived.
You will not be charged extra postage for extra dispatches.

Where the website and office are out of sync (synchronised usually 2-3 times a week), perhaps because one of our larger clients just bought every item we had in stock, then we will call you before just placing the item on backorder.