Bilby 3D Technical Support

Right your wrong by purchasing a support package

Sign up for the resolution of a single technical issue or problem. For a one off fee of $50, this will provide you with resolution to a single issue through our online ticketing system.
Complete this form and the next page will ask you to pay via PayPal. You can use a credit card without signing up for a PayPal account.
We recommend setting up a ticket prior to completing this purchase, and enter your ticket number below.

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Add a Note

" After waiting 5 weeks for tech support from my supplier I rang you. Within 2 hours I was printing - your tech girl was incredible. Thanks so much." Adam

" Thank you for all of your support with my Makerbot Replicator 2. Although, I’m embarrassed to say, I bought my Rep 2 from the other Australian distributor, the difference in the level of support I've experienced has been considerable.
Your level of experience and expertise is readily apparent, whereas the impression I have from Thinglab is that they are a simple sales agency rather than a value-added distributor.
Your willingness to help troubleshoot a printer that you didn’t even sell was sensational – the corresponding experience from a competitor was comparable to a proverbial "shrug of the shoulders".
Bilby 3D's access to the latest information, tips, and ability to improvise improved parts for what is, understandably, a brand new device/work in progress has substantially increased the benefit I'm receiving from my printer." Troy, Skyzer

" Bilby have always been there to help us along the way, no matter how silly my questions." Kate

" Loving the new fact sheets on support.bilby3D.com.au - great work guys." Ben

Note: So many non-Bilby3D customers now want Bilby3D tech support and warranty that we had to start charging, sorry - $300 per year. This is free to customers who purchase machines from us. Please consider how much dependable support is worth to you?

Want to change your order, add to your order, or send us a different note about your order?
Please log in to your account. Then select the order in question and add a note in the form at the bottom of the page.
This is the only way you can be sure that your note will be seen during order processing. If you try to send us a message by another method, it will end up elsewhere and may not be seen before your order is processed and sent - many orders are processed and packed within hours or being placed, so don't hang around.

If you didn't setup a password when you placed your initial order, try the password retrieval link and one will be automatically generated and emailed you you - you can then change it once you've used it to login.